Frequently Asked Questions

ABOUT AMERIBEN ENGAGE

• What is AmeriBen Engage?

  AmeriBen Engage makes it easy for you to make positive lifestyle changes and become more engaged in your health and wellness. You can use AmeriBen Engage to find doctors and care, track your health spending, get recommendations to help you reach your health goals.

• How does AmeriBen Engage compare to other services on the Internet?

  Unlike other online services, AmeriBen Engage is personalized just for you, based on your health goals and programs offered by your employer.

• Why do you have my information?

  Your employer has partnered with us so you can get the most out of your employee benefits. Everything you see in the app is personalized for you based on your plan and/or benefits.

PRIVACY AND SECURITY

• What is Protected Health Information?

  Under the Health Insurance Portability & Accountability Act (“HIPAA”) defines Protected Health Information (“PHI”) as any information that relates to the health status, provision of healthcare, or payment of healthcare that can be linked to an identifiable (specific) individual and is collected by a Covered Entity or Business Associate. PHI may also include data that falls into the category of Sensitive Personal Information (“SPI”). SPI is information derived from personal information that is highly sensitive in nature and if lost or inadvertently disclosed could result in substantial harm or embarrassment to an individual. Examples of SPI vary across organizations but may include the following:
  

  • Medical Member ID
  • Date of Birth
  • Biometric or Genetic Records
  • Political or Religious views
  • Race or Ethnicity
  • Sexual Orientation
    
  • Bank Account Numbers

• Who can see my Protected Health Information? Is it secure?

  We take every measure to ensure your healthcare information is kept private and secure. To the extent permitted under applicable laws including HIPAA, we may provide necessary and limited data to your employer to enable them to manage, administer, and evaluate their employer-sponsored health and wellness programs. At no point will we provide sensitive PHI, such as specific claims, testing or results information, unless you request it, to which we will provide you with access to your PHI in a readily producible form and format, or if not, in an agreed upon alternative, and you may disclose as necessary.

• Do individuals have a right to download their Protected Health Information outside of the application’s secure platform?

  Yes. Under HIPAA, if a Covered Entity or Business Associate maintains a designated record set (such as healthcare records) pertaining to the individual, the individual has a right to access and transmit their Personal Information, including PHI. We follow HIPAA guidance in most instances and therefore, in most instances, we permit users of our application the ability to access and request to download certain personal information including PHI.
  
  Source: Department  of Health and Human Services: Individuals’ Right under HIPAA to Access their Health Information 45 CFR § 164.524.

• What are some of the risks associated with an unsecure download of Protected Health Information?

  Some of the risks associated with an unsecure download include but are not limited to the following:

  • Hacking/ Impermissible use or interception by a third party (this may include a bad actor or third-party service provider)
  • Loss of theft of device with downloaded information
  • Risk of improper disposal or record retention on the device used for downloading
  • Unencrypted data (including unencrypted transmission of data to a third party) 

• What are some security considerations and recommended safeguards prior to downloading and transmitting data outside of the application’s secure platform?

  We highly recommend but do not require the following safeguards be put into place on your device settings prior to download and/ or transmission

  • Ensure your mobile or desktop device is encrypted
  • Password protection for mobile devices and other hardware endpoints
  •  Transmitting any downloaded data via a secure channel  

• Are we responsible if we comply with an individual’s request to receive Protected Health Information in an unsecured manner?

  No. Under the HIPAA Privacy and Security Rules, while we are responsible for ensuring reasonable safeguards in implementing an individual’s request we are not responsible for a disclosure of PHI while in transmission to the individual based on the individual’s access request to receive the PHI in an unsecure manner, if the proper precautions are taken to notify the individual of the risk involved.
  
  Additionally, while we are required by the Privacy and Security Rules to implement reasonable safeguards to protect PHI, individuals have a right to receive a copy of their PHI by unencrypted means if the individual requests access in this manner. In such cases, we provide a brief warning to the individual (per HIPAA guidance) that there is some level of risk that the individual’s PHI could be read or otherwise accessed by a third party and confirm that the individual still wants to receive PHI in this manner.
  
  Source: Depart of Health and Human Services: Individuals’ Right under HIPAA to Access their Health Information 45 CFR § 164.524.

• Where can I go for more information on the privacy and security of my personal information, including Protected Health Information?

  For general inquiries regarding our privacy data collection, storage, and disclosure practices, please refer to our privacy notice.
  
  ‍For additional information and resources on this topic please refer to the Department of Health and Human Resources Website.

REGISTRATION AND ACCOUNT SETTINGS

• How do I register for AmeriBen Engage?

  Register with an account by using your member ID located on your medical ID card.

• How does my spouse and/or adult dependent register for AmeriBen Engage?

  Spouse and/or adult dependent registration can follow the same instructions as employee registration by going to engage.ameriben.com.

• Do I need a separate email for my spouse?

  Yes, all AmeriBen Engage accounts require a unique email address to ensure you receive personalized information.

• Why does it say that my account isn’t ready if you sent me information saying that I should get started?

  We encourage you to create your account at engage.ameriben.com  as soon as you become eligible. It may take up to two weeks after your benefits start for your AmeriBen Engage account to be activated. You’ll receive an email from us when your account is ready.

• How often will I hear from you?

  Depending on the features you have access to, we’ll alert you via email whenever we update your claims history, and we’ll occasionally send you personalized health recommendations and product updates. We also use email to communicate with you.

USING THE APP

• Which desktop browsers support AmeriBen Engage?

  We’re compatible with all major browsers, including Chrome, Firefox, Safari, Internet Explorer 11, and Microsoft Edge, and recommend always using the latest version of your browser.
  Using a private or incognito window within your browser isn't recommended and may cause an error when activating or signing in to your account.

• How do I search for care?

  If your employer has included provider search in your AmeriBen Engage benefits, you can search for care in the mobile app and via the desktop application. You can search for an in-network provider by selecting the "Find Care" tab on the main screen. A drop-down menu will appear; select "Search In-Network." This will help you locate contracted providers, suppliers, and facilities. If you cannot find a specific provider, supplier, or facility, it is likely they are not contracted with your network, which may result in out-of-pocket expenses that are not covered by your plan.
  
  On AmeriBen Engage mobile
  
  Select “Find Care” from the bottom navigation menu. You can search for doctors, hospitals, clinics, conditions, or procedures in the top search bar, or you can scroll down to browse popular searches.
  
  On AmeriBen Engage desktop
  
  Select “Find Care” from the left menu, and then select "Search in Network". You can search for doctors, hospitals, clinics, conditions, or procedures in the top search bar, or you can scroll down to browse popular searches.
  
  This will display a list of in-network providers near your zip code. If you’d like to search in another location, select the address displayed and enter the desired city or zip code.

• How often is my insurance plan information updated?

  Depending on the features you have access to, we may display information about your insurance plan such as how much you’ve paid in out-of-pocket expenses toward your deductible amount. In general, we update your deductible and out-of-pocket status each time you log in. After we receive an update to your policy, it generally takes up to 48 hours for viewing on your portal.

• How often is the claims, provider, and pricing information updated?

  Depending on the features your employer has given you access to, you may be able to view your claims, provider directories, and pricing information. The frequency of the updates varies depending on information type and the source. Claims, provider directory, and pricing data is refreshed anywhere from daily to monthly. Please note that your deductible status is typically updated more frequently than claims information.

• What if I don’t see a claim?

  If your employer has given you access to view your claims, note that we typically receive and post claims as soon as they’re made available by your insurance carrier. Medical claims are processed anywhere from daily to 6-8 weeks after care and pharmacy claims should appear within 2-4 weeks.

• Why do I sometimes see a price range?

  You’ll only see prices if your employer has given you access to search for providers and procedures. We generate price estimates using more than 60 different sources of data, including claims from our users. Sometimes, however, we still may not have enough information to provide a single estimate. That’s when we may provide a price range instead. While our team conducts regular quality checks to make sure our estimates are accurate, we encourage you to call providers for the most up-to-date information.

• Why are some prices unavailable?

  In some locations, local health plans haven’t approved the display of price estimates we generate. In these locations, we can't show prices for specific medical services, but we can show a range of prices in your area.
  
  If you’re in a location where we can show specific prices, there may be cases where a price isn’t available. Prices in the app are based on the healthcare bills your employer pays for you and your co-workers. As more claims are paid, more prices will become available. We’re working with business groups, clinics, healthcare groups, and federal and state governments to improve the availability and transparency of pricing in healthcare.

CARE GUIDANCE

• When should I use AmeriBen Engage?

  Common uses of AmeriBen Engage include:

  • Comparing nearby doctors, medical facilities, and healthcare services based on the price you’ll pay and quality of care.
  • Seeing personalized cost estimates based on your location, your health plan, and whether or not you’ve already paid your deductible.
  • Reviewing step-by-step explanations of past medical spending so you know how much you paid and why.
  • Receiving recommendations about ways to save money and find high-quality care.

• If I already have a doctor, how can I use AmeriBen Engage?

  Use AmeriBen Engage when your doctor recommends labs, specialists, and other medical services. You’ll be able to learn about your choices and the associated costs and quality. Many doctors suggest specialists, labs, and other medical facilities without having any idea how much they will charge you. Most doctors will happily provide you with multiple options to research on AmeriBen Engage. You can also use AmeriBen Engage to search for services for other members of your family. In addition, AmeriBen Engage provides an easy and helpful way to understand your health plan and past care.

• Why don’t I see a doctor in my town?

  AmeriBen Engage matches particular plan types with location information from providers. If you’re having trouble with the location of a particular doctor, the AmeriBen Engage Support team can help you.

• Where does AmeriBen Engage’s Quality data come from?

  Quality data comes from a wide range of public and private sources including The Leapfrog Group for Patient Safety, The US Department of Health and Human Services, other governmental reporting agencies, and consumer ratings resources.

• What information can/is shared about my family members?

  AmeriBen Engage conforms to all federal and state healthcare laws and statutes including HIPAA. By default you will see past medical care records for yourself and your minor children. You will see only limited billing information (as required by law) for your spouse/domestic partner and adult dependents. However, your spouse/domestic partner and adult dependents can choose to change their profile settings to display full past medical care records.
  
  Your spouse/domestic partner will see only their information and the information of minor children. You can choose to grant your spouse/domestic partner access to your past medical care records by changing your profile settings. Adult dependents can only see their own past medical care records.

• My provider is in-network. Why do you not have him/her in your system?

  It is not at all uncommon for providers to go in and out of network as contracts with health plans are renewed/canceled/negotiated/etc. Since a provider’s newly changed network status is not updated instantaneously in AmeriBen Engage, we have to wait for the health plan to send us a provider’s updated network status. It is at this point in the process where the potential for some lag exists between a provider’s most updated network status vs the network status displayed on the health plan’s website vs the network status that appears in our application.

THE FOLLOWING ARE ONLY APPLICABLE IF EMPLOYER HAS OPTED-IN:

EARNING POINTS

• How do I earn points?

  AmeriBen Engage gives you a variety of ways to earn points for participating in health and wellbeing activities. These may include connecting a tracking device to the app and tracking your daily activities, like steps, food, and sleep. You may also be able to earn points for participating in wellbeing programs. The more you use AmeriBen Engage, the more points you’ll earn. Your point balance is displayed when you log in.

• What can I do with my points?

  Depending on your employer, you may be able to use your points to enter sweepstakes and/or purchase direct rewards, such as gift cards, subscriptions, goods, charitable causes, and more.

• Do I need to use a wearable activity tracker to earn points?

  No. Even if you don’t use a wearable activity tracker, you can still earn points the following ways:
  

  • Sync AmeriBen Engage with your mobile phone’s health tracker
  • Manually log activity in your AmeriBen Engage steps, food, and sleep programs
  • Download a free tracking app. For a list of compatible tracking app services, click here

• I have a disability. Can I still participate?

  Yes. We’re happy to work with participants who have disabilities or limitations so they can still participate in our programs. Please contact us at healthmanagement@ameriben.com for more information.

• How do I link an Apple watch or Apple HealthKit to AmeriBen Engage?

  1. Open the AmeriBen Engage app on your iOS device. From your home screen, select the appropriate program—Get Active, Sleep Well, or Eat Smart. You can also find these programs on your Benefits page.
  2. Choose Use Apple Health. Next, toggle Apple HealthKit to the “on” position (green).

  Please note: Apple HealthKit will only show as an available tracker if you are using an iOS device to access AmeriBen Engage.
  

  1. On your iOS device, go to Settings. Then, go to Privacy and scroll down to select Motion & Fitness. Make sure that both Fitness Tracking and Health are toggled on (green).
  2. Open the Health app on your iOS device. From the bottom menu bar, select Sources. Select the AmeriBen Engage icon and make sure that Dietary Energy, Sleep Analysis, Steps, and Workouts are all toggled on (green).

  You can test to make sure the device is linked properly by walking around to ensure Apple Health is tracking your steps. If you are seeing steps in Apple Health, but not in AmeriBen Engage, please send a screenshot of your Health steps by replying directly to this email.Please note, in order for your steps from Apple Health to sync, you must open the
  
  AmeriBen Engage app at least every 30 days. You may toggle a tracking service on/off or add a new one by clicking + on the top right.

• Google Fit Linking & Syncing

  The information below will guide you through setting up Google Fit or troubleshooting any issues you may have.
  
  While using a computer or laptop, please follow these steps:

  1. Download the Google Fit app on your mobile device.
  2. Navigate to the app or go on your desktop to https://fit.google.com and be sure that you register an account.
  3. In the AmeriBen Engage app or in a new internet browser window, sign into your AmeriBen Engage account.
  4. Once you're logged in, select the “Get Active” link under daily activities.
  5. Select “Link Tracker” on the right-hand side of the page.
  6. Turn off any trackers currently linked to your account by toggling them from green to grey within this screen.
  7. Click the "+" sign in the upper right corner.
  8. Select Google Fit and sign into your account.
  9. Accept the data sharing request to allow AmeriBen Engage access to your tracking data
  10. Once you’re back in AmeriBen Engage, be sure Google Fit is toggled on.
  11. Try clicking the Sync button and check that any new data has synced.
  12. In the Google Fit app settings, be sure Activity Detection is toggled on and AmeriBen Engage is listed under Connected Apps.

• Garmin Linking and Syncing

  The steps below should allow you to link a Garmin tracker for the first time or reset the linking if you're having any issues:
  

  1. From a personal computer or laptop, open an internet browser.
  2. Clear browsing data including your internet History, Cache, and Cookies.
  3. Navigate to https://connect.garmin.com.
  4. Log out from the existing Garmin account.
  5. In a new internet browser, log in to the Jiff application.
  6. Click the More option (in the lower right corner of the screen).
  7. Select Profile & Settings.
  8. Click Steps under My Linked Services.
  9. Click the plus [+] button in the top, right corner and select Garmin.
  10. Log in with the email and password you used to set up your Garmin account.

• Fitbit Linking and Syncing

  The information below will guide you through setting up Fitbit or troubleshooting any issues you may have.
  
  While using a computer or laptop, please follow these steps:

  1. Go to fitbit.com and click the sign in option in the top-right corner
  2. Log in with the email and password you used to set up your Fitbit account
  3. Once you are logged in properly and you can see your steps showing on fitbit.com, go to engage.ameriben.com and sign into your account
  4. Click on ‘Hamburger’ menu in the upper left-hand corner of your screen
  5. Select ‘Trackers & Health' Devices
  6. Click on FitBit tracker
  7. You may be asked to re-enter your login information for FitBit. That is okay
  8. If you are asked to allow AmeriBen Engage to track your different activities, select "Allow".

• How does your steps tracking program work?

  The steps tracking program lets you earn points for reaching steps-count goals each day. There are three goals that you can hit in a day, each one offering the chance to walk more and earn more points. The goals and corresponding number of points you can earn depends on your program.
  
  Viewing your program goals
  ‍
  To view your program goals, navigate to the steps tracking program page from your home screen or Benefits page.
  
  This will bring you to a screen that shows the goals, your daily steps count, and the points you earned for reaching those goals.

• How does your sleep tracking program work?

  The sleep tracking program awards users points for logging their sleep each night. Your particular program may have its own name (such as Zzz’s or Rest Well), but all programs work the same way.
  
  Earning points
  
  You must track at least 2 consecutive hours of sleep to earn your points for the day.
  
  Viewing your progress
  
  To monitor your progress, navigate to the sleep tracking program page from your home screen or Benefits page.
  
  This will bring you to a screen where you’ll see the number of days you correctly logged your sleep and the number of points you earned during that month.
  
  Tracking your sleep
  
  You can track your sleep using either a wearable or a tracking service app that allows you to manually enter your sleep. For a list of compatible sleep trackers, click here.

• How often do I need to sync to ensure my activities are tracked?

  To ensure that your tracked activities are up-to-date in the app and earning you points, manually sync your activity tracker with its third-party tracking service every 30 days. (For example, sync your Fitbit wearable with your Fitbit account.)

• Can I manually input my steps, food, or sleep?

  Yes, you can manually add activity through the AmeriBen Engage app or the website.
  
  Once you’ve signed in, select the “Log manually” link located near your steps, food, and sleep programs.
  
  Choose the day you’d like to add activity for, up to 30 days prior to the current date. Use the slider to add steps, food, and sleep.
  
  You can also convert other activities to steps by selecting “More activities.” Choose from a list of popular activities or log a custom entry.

• How do I add activities that aren't steps?

  You can convert other activities to steps by selecting “More activities” from the “Log manually” link located near your steps, sleep, and food programs. Choose from a list of popular activities or log a custom entry.

• How far back can I manually input steps, food, or sleep?

  You can manually add activity up to 30 days before the current date.

• I’m not receiving points for food tracking. What should I do?

  If you’re not receiving points for food tracking, try these troubleshooting steps:

  1. Make sure your tracking service is properly linked to the app.
  2. Make sure you’re logging at least 800 calories per day to earn points.

• I’m not receiving points for tracking my sleep. How do I fix this?

  If you’re not receiving points for sleep tracking, try these troubleshooting steps:
  

  1. Make sure your tracking service is properly linked to the app.
  2. Manually sync your activity tracker with its third-party tracking service every 30 days. (For example, sync your Fitbit wearable with your Fitbit account.)
  3. Make sure you’re logging at least 2 hours of continuous sleep per night to earn points. (A half-hour power nap won’t count!)

  Note: The Garmin vívokí and Forerunner 35 will NOT sync sleep data with the app.
  

• What is the Fitness Tracker Incentive?

  The Fitness Tracker Incentive is a gift that your employer may have extended to encourage you to take a step toward a healthier, happier life. The incentive comes in the form of an Amazon voucher that can be put toward the purchase of any eligible activity tracker via Amazon.com.
  
  If you qualify, you can access the Fitness Tracker Incentive in the More menu.

• Where do I find my Fitness Tracker Incentive voucher code?

  1. Open AmeriBen Engage on your desktop (engage.ameriben.com) or mobile app.
  2. Go to the More menu.
  3. Scroll down and select Tracker Incentive

• How do I redeem my Fitness Tracker Incentive?

  If you qualify, you can access the Fitness Tracker Incentive in the More menu and then follow the steps below to redeem your voucher.
  

  1. Claim your Fitness Tracker Incentive
  2. Go to https://www.amazon.com/gc/pv/redeem
  3. Enter your voucher code
  4. Shop for eligible activity trackers
  5. Link your activity tracker in our Get Active feature to earn points

• How do I return a purchase made with my Fitness Tracker Incentive?

  All purchases made using the Fitness Tracker Incentive on Amazon.com are subject to Amazon.com's return policy. Please consult Amazon.com if you'd like to return a purchase.
  
  In the event a purchase made using the Fitness Tracker Incentive is returned or canceled, the balance is always refunded back to the Amazon product voucher.
  
  In the event a purchase made using the Amazon Fitness Voucher is returned or canceled, the balance is always refunded back to the Amazon Fitness Voucher.

• Why was I taxed when I redeemed my Fitness Tracker Incentive?

  Amazon Fitness Voucher(s) may be subject to tax upon redemption in line with state and local sales tax policy. These taxes are deducted directly from your paycheck.

REDEEMING REWARDS

• Where do I find the Rewards Center?

  If your employer offers rewards, you can access the Rewards Center from your desktop or mobile app.
  

  1. Open AmeriBen Engage on your desktop (engage.ameriben.com) or mobile app.
  2. On the home screen, select Point Balance. This will take you to Ways to Earn.
  3. Select Redeem Points to go to the Rewards Center.

• If I won a reward, when can I expect to receive it?

  Once you’ve redeemed points for a physical reward or prize, please allow 1-2 weeks for delivery. (For sweepstakes and challenge prizes, participants will first receive an email notification announcing the winners.)
  
  You’ll then receive a follow-up email notifying you when your reward or sweepstakes prize has been delivered (either by email or package shipment, depending on the item).
  
  Here are some timetables for other rewards you can redeem:
  
  Digital products:
  
  Orders are filled within 24 hours of being placed. You’ll receive an email with redemption instructions at that time.
  
  Donations:
  
  The donation will be made on your behalf. The timing of the donation varies based on the charitable organization you selected.
  
  HSA/HRA contributions or a medical contribution discount:
  
  These rewards are fulfilled according to a predetermined schedule set by your employer. Please refer to the incentives details in the Rewards Center.
  
  For questions, email us at webinquiries@ameriben.com and include your order number. Retain this email for your records.

• Are my rewards and prizes taxable?

  Rewards and prizes are considered taxable income.
  
  Sometimes your employer will cover the tax on prizes or rewards. If an employer chooses not to do so, all applicable taxes will be deducted from your paycheck.
  
  If the item is taxable, you’ll see a disclaimer that explains how the item is taxed. You can also contact us at webinquiries@ameriben.com for more information.

• What is your returns and exchanges policy for rewards?

  There are no returns, refunds, or exchanges (of rewards or points) in the Rewards Center.
  
  Once you’ve redeemed your points for a reward or a sweepstakes entry, all sales are final. We encourage you to contact webinquiries@ameriben.com with questions or concerns prior to redeeming points.

• The reward I’m looking for is no longer in stock. Does that mean it’s not available?

  Occasionally, prizes will reach their limit for redemptions and an item will be out of stock. When this happens, we’ll contact your employer to determine if that particular reward will be re-stocked.
  
  Rewards and prizes are selected by your employer, and we cannot offer or re-stock an item without an employer’s consent.
  
  Sometimes rewards are not renewed, or are replaced by a different item, and therefore will no longer be available in the Rewards Center.

PARTICIPATING IN CHALLENGES

• How do I join a challenge?

  You can join the challenge by clicking on the card on the homescreen of the AmeriBen Engage app. If you don't have the app, download it from your device's app store and register for your account.
  ‍
  If you already have the app make sure you update to the latest version before starting the challenge.

• Can I join after the challenge starts?

  Yes, you can join the challenge at any point during the challenge period.

• When do challenges take place?

  Challenge dates are determined by your employer. Reach out to your benefits team for more information.

• Who can join the challenge?

  Eligibility for a challenge is determined by your employer. Reach out to your benefits team for more information.

• Can I unenroll from the challenge?

  No, you cannot unenroll from the challenge. But you can choose to stop actively participating at any time.

• Do I need an activity tracker to participate in a challenge?

  No, you do not need an activity tracker to participate in the challenge. But you'll progress faster in the challenge if you have an activity tracker.

• How do I link my activity tracker so I can participate in a challenge?

  There are several ways to link your activity tracker:
  

  • Before the challenge has started, select “Link a tracker” on the countdown screen and follow the onscreen instructions.
  • After the challenge has started, click “Tracker not linked” on the top left of the challenge screen and follow the on-screen instructions.

• How often do I need to sync my steps?

  You can sync your steps whenever you like during the challenge. There is no requirement. We recommend syncing your steps daily to progress faster through the challenge. Simply open the AmeriBen Engage app and your data should sync automatically.

• My step count doesn’t seem accurate. How do I update my steps?

  To ensure that your data is updated in the challenge, you must first make sure that your data is updated in your activity tracking service. For example, you need to sync your Fitbit wearable to the Fitbit app for your steps data to be current before that information will be reflected in the challenge.

• When do I need to sync by to ensure all my steps count for the challenge?

  You must sync your steps within 3 days after the challenge ends for those steps to count.

• Can I win prizes for participating in a challenge?

  Prizes for participating in the challenge are determined by your employer. Find more details on your challenge timeline page inside the AmeriBen Engage mobile app or reach out to your benefits team.

WALK WITH FRIENDS CHALLENGE

• What is the Walk With Friends challenge?

  The Walk With Friends challenge is a social steps challenge. Participate in activities—like taking a walk with your friends or meeting a daily step goal—to unlock new levels.

• Do I have to walk with friends to participate or can I participate on my own?

  You can participate on your own by completing challenge activities like meeting your daily steps goal. But you'll progress faster in the challenge if you tag walks that you've taken with your coworkers or friends.

• Can my friends outside of my employer participate?

  While you can log walks that you take with any person, generally, participation in the challenge is limited to those on your employer's benefit plan. Reach out to your benefits team for more information about who's eligible to participate.

• What does "tagging" someone in a walk involve?

  After you take a walk with someone (or multiple people), you can "tag" those individuals to let us know that you walked with them. If the person you tag is also participating in the challenge, they will receive a notification that you tagged them. You (and whoever you tag) will receive gems for your first tagged walk of the day. If you record a walk and tag someone who isn't a challenge participant—like your pet—you will still receive gems for the walk.

• What are gems?

  You earn gems when you complete different challenge activities. Collect enough gems to unlock new levels and progress through the challenge.

• What happens if I get tagged in multiple walks in one day?

  You'll only receive gems for the first walk that you tag someone, or are tagged in, each day. However, taking more walks means you're taking more daily steps—which means you can earn gems from reaching your daily steps goal.
  
  Visit your timeline to see who you've walked with each day.

• Can other people see me participating in the challenge?

  Yes, challenge participants will be able to see all other players in the tagging list. People who have tagged you after a walk can also see you on their timeline.
  
  Challenge participants are also able to see other players who are on their same level. On the main challenge course, you’ll see other players’ photos or default profiles in the background. Click on a profile image to see their stats. From a player's profile, you can search for all other players and see their profile.

LEADERBOARD CHALLENGE

• What is a leaderboard challenge?

  A leaderboard challenge is a team-based steps challenge. Team up with coworkers to compete for prizes and top spots on the leaderboard!

• How do I join a leaderboard challenge?

  You can find the challenge on the homescreen of the AmeriBen Engage app. If you don't have the AmeriBen Engage app, download it from your device's app store and register for your account.

• When do challenges take place?

  Challenge dates are determined by your employer. Reach out to your benefits team for more information.

• Can I join after the challenge starts?

  Yes, you can join at any point during the challenge period.

• Do I have to join a team or can I participate in a leaderboard challenge?

  Leaderboard challenges are team-based—that’s part of the fun! Joining a team is easy.

• How do I join a team?

  You can create a team and invite others to join, you can join an existing team, or you can choose to be randomly matched with others who are looking for a team.

• What happens if I choose to be randomly placed on a team?

  Teams made up of randomly matched players will have a team name, banner, and logo automatically created for them. Anyone can join these teams at any time during the challenge.

• What are the team captain’s responsibilities?

  Team captains are responsible for recruiting and inviting team members, editing the team’s profile, and managing requests to join the team. Team captains should set a positive tone and motivate their team to participate, encourage players that are struggling, and celebrate small wins.

• Why do some teams not have captains?

  If you choose to be randomly placed on a team, there will not be a team captain. Anyone can join at any time during the challenge.

• How are teams ranked?

  Gems are used to calculate a team's leaderboard ranking: teams are ranked based on the gem total of all team members.

• How do I earn gems?

  Gems can be earned by reaching a daily step goal. Each goal can be completed once per day.
  
  Daily Step GoalGems Earned
  5K                                10
  10K                             10
  15K                             4
  20K                             3
  25K                             2